Delete Account

How to Request Account Deletion

If you wish to delete your Estate Keeper account and all associated data, please contact our support team. We take your privacy seriously and will process your request in accordance with applicable data protection laws.

What to Include in Your Request

To help us process your account deletion request quickly and securely, please include the following information in your email:

• Full Name: Your name as registered on the account
• Email Address: The email address associated with your Estate Keeper account
• Phone Number: Your registered phone number (if applicable)
• Community Name: The name of your residential community or estate
• Reason for Deletion: Optional, but helps us improve our services

What Happens After You Request Deletion

Once we receive your account deletion request:

• Confirmation: We will send you a confirmation email within 24-48 hours
• Verification: We may ask you to verify your identity for security purposes
• Processing Time: Account deletion typically takes 7-14 business days to complete
• Data Removal: All your personal data will be permanently deleted from our systems
• Final Notification: You will receive a final email confirming the deletion

What Data Will Be Deleted

When you delete your account, the following information will be permanently removed:

• Your personal profile information (name, email, phone number)
• Login credentials and authentication data
• Visitor booking history and preferences
• Payment history and financial information
• Maintenance requests and communications
• Any other personal data associated with your account

Alternatives to Account Deletion

Before deleting your account, you may want to consider these alternatives:

• Account Deactivation: Temporarily disable your account instead of permanent deletion
• Privacy Settings: Adjust your privacy settings to limit data sharing
• Data Export: Request a copy of your data before deletion
• Contact Support: Discuss your concerns with our support team

Your Privacy Rights

Under applicable data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

For more information about how we handle your data, please review our Privacy Policy.